30-Day Free Return Policy
At reniyo.com, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may return it within 30 days of delivery for a full refund — completely free, with no region restrictions and no complicated forms to fill out.
Return Window
You have 30 days from the date your order is delivered to request a return. Any return requested within this 30-day period qualifies for a full refund.
Free Returns, Always
Returns are completely free. We cover the return shipping cost, and we never charge restocking fees, handling fees, or any other hidden charges.
Available Worldwide
Our return policy applies to every customer, in every country and region. No matter where your order was shipped, you can return it under exactly the same terms.
How to Start a Return
No forms to fill out, no account required, no hoops to jump through. Simply send us an email at and include:
- Your order number
- The item(s) you would like to return
- A brief note about the reason (optional)
Our team will reply within 24 hours with everything you need to send your item back. You can email us in any language, and we will help you personally from start to finish.
Condition of Returned Items
To be eligible for a full refund, items should be unused and unworn, and returned in their original packaging with any tags still attached. Items that show signs of use, damage, or alteration may not qualify for a full refund. If you are unsure about the condition of your item, just contact us first — we are always happy to work with you.
Refund Processing
Once your return is received, we will inspect it and process your refund within 3 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement. You will receive a confirmation email as soon as your refund has been issued.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, please contact us at within 30 days. We will send you a replacement or issue a full refund right away, and in most cases there is no need to send the item back to us.
Exchanges
Want a different size, color, or style instead of a refund? We are happy to exchange your item. The process is exactly the same as a return and equally free — simply email us and tell us what you would like instead, and we will take care of the rest.
Order Cancellations
You may cancel your order at any time before it ships for a full refund, no questions asked. Just email us with your order number and we will cancel it immediately.
Our Promise
We stand behind every product we sell and every order we ship. If anything is not right, we will make it right — quickly, fairly, and at no cost to you.
Contact Us
For any questions about returns, refunds, or exchanges, please reach out to us at:
Email: